Refund & Exchange Policy

Last updated: 30/06/2026

At Kashtee, we want you to love what you ordered. If something isn't right, here's how our returns, exchanges, and refunds work.

Return Window

You may request a return or exchange within **7 days of the delivery date**. Requests made after this window will not be accepted.

Eligibility for Returns/Exchanges

To be eligible, items must be:
- **Unused and unworn**
- In their **original condition**, with all **original tags attached**
- In the **original packaging** (where applicable)

We reserve the right to refuse a return or exchange if the item shows signs of wear, damage, alteration, or if tags have been removed.

Non-Returnable Items

The following items are **not eligible** for return, exchange, or refund:
- Items marked as "Final Sale" or purchased during clearance/sale promotions
- Undergarments, innerwear, or other items for hygiene reasons
- Gift cards

Exchanges

We're happy to offer exchanges (e.g., for a different size or color), subject to stock availability. If the item you want in exchange is unavailable, we'll offer a refund or store credit instead.

How to Request a Return or Exchange

1. Email us at **support.kashtee@gmail.com** within 7 days of delivery with your order number, the item(s) you'd like to return/exchange, and the reason.
2. Our team will confirm eligibility and provide instructions on how to send the item back.
3. Once we receive and inspect the returned item, we'll notify you of the approval or rejection of your return/exchange.

Return Shipping Costs

Customers are responsible for the cost of return shipping, except in cases where the item received was defective, damaged, or incorrect (wrong item/size sent due to our error). In such cases, please contact us and we will arrange the return at no cost to you.

Refunds

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method (or as store credit/bank transfer, where applicable) within [X] business days.
- Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within **7 days of delivery** at support.kashtee@gmail.com with your order number and photos of the item. We will arrange a replacement, exchange, or refund at no additional cost to you.

Late or Missing Refunds

If you haven't received a refund within the expected timeframe, please first check with your bank or payment provider, as processing times vary. If you still have concerns, contact us at support.kashtee@gmail.com.

Contact Us

For any questions about returns, exchanges, or refunds, reach out to:

Email: support.kashtee@gmail.com
Location: Karachi, Pakistan